ITOM Integration Hub & Flow Designer

Integration Hub works with ServiceNow’s Flow Designer to help you accelerate the resolution of change requests and incidents. RapDev’s team of ServiceNow DevOps engineers has built a library of reusable Integration Hub Spokes and flow-designer workflows that help you improve customer experience and accelerate the resolution of incidents and requests.

Maximize your Integration Hub and Flow Designer investment

The problem

Integrating ServiceNow with modern systems can be challenging.

DevOps teams have to manually code and connect systems to their ServiceNow products. This fragmented tool leads to slowed down release cycles and often has scope for human error.

The solution

ServiceNow’s ITOM Integration Hub provides faster, easier workflow connectivity across systems using code-free spokes, Integration Hub includes over 100 out-of-the-box integrations.

RapDev’s engineers have built a library of reusable Integration Hub spokes and Flow Designer workflows.Your organization can now create automated, trigger-based workflows and synchronize data across multiple production instances. Our customers see an improvement in their customer satisfaction scores and internal productivity across the board and save valuable developer time by eliminating manual management of backlogs.

ITOM Integration Hub

RapDev’s ServiceNow ITOM Integration Hub and Flow Designer Services

Step 1

IT service management analysis

Our developers conduct a one-time IT service management analysis of your ServiceNow incident and request tables using AI to quickly and accurately identify clusters of workloads that we can automate. Our developers work with your in-house team to build and implement flow templates, deploy out-of-the-box integration spokes, and create reusable custom spokes to help you leverage the best of what Integration Hub has to offer.

Step 2

Benefits of Integration Hub spokes

RapDev helps customers leverage Integration Hub spokes to:

  • Make low-code REST API calls 
  • Use regular tools that accept API calls via host or Git
  • Instantly fulfill user requests
  • Reduce delays in ticket hand-offs and manual intervention
  • Automate your backlog instead of manually addressing tasks
  • Achieve quick wins with your top repetitive tasks
Step 3

Integration Hub use cases

We’ve helped customers connect various API-enabled systems to ServiceNow via Integration Hub: 

  • Ansible Playbook fulfillment
  • Terraform pipeline initiation and registration
  • Chef and Runbook executions
  • Citrix VDI Dynamic troubleshooting
  • Microsoft SCCM to deploy software
  • Outlook to automate Distribution List management
  • RSA & Okta to reset passwords
  • WSUS to automated patching
  • VMWare to auto start/restart VMs

Keeping you posted on our latest developments

Let’s Get Started

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Connect with our engineers.