_
_

Join RapDev engineers to learn how Virtual Agent + Now Assist leverage AI for faster resolutions and measurable service impact.

Thursday
,
Nov 6, 2025
12:00 pm
-
1:00 pm
Local
Timezone
2025-11-06 12:00 pm
-
2025-11-06 1:00 pm
ET
Online (Zoom)
,
Webinar
,
Online (Zoom)
,
Webinar
,

AI hype has created more questions than answers: Are AI agents real? What do they actually do inside ServiceNow?

Customers want faster service experiences but are unclear on where to start and how to prove value. By combining Now Assist with Virtual Agent, ServiceNow enables a new generation of conversational AI that automates high-volume requests, retrieves relevant knowledge in real time, and connects seamlessly with backend workflows.

RapDev engineers will showcase how you can:

  • Design actionable use cases that drive faster resolution and measurable employee satisfaction gains
  • Define automation priorities using data-driven insights to quantify adoption and ROI
  • Leverage RapDev AI agents and accelerators to deploy conversational AI at scale, without long build cycles or complex integrations
Don't miss the expert sessioN

AI hype has created more questions than answers: Are AI agents real? What do they actually do inside ServiceNow?

Customers want faster service experiences but are unclear on where to start and how to prove value. By combining Now Assist with Virtual Agent, ServiceNow enables a new generation of conversational AI that automates high-volume requests, retrieves relevant knowledge in real time, and connects seamlessly with backend workflows.

RapDev engineers will showcase how you can:

  • Design actionable use cases that drive faster resolution and measurable employee satisfaction gains
  • Define automation priorities using data-driven insights to quantify adoption and ROI
  • Leverage RapDev AI agents and accelerators to deploy conversational AI at scale, without long build cycles or complex integrations
SPEAKERS
Kyle Brueckner
Sr. Engineering Manager
RapDev
Matt Morris
Principal Solutions Architect
RapDev
Head of IT Operations
Coop Norge

Join our session for insights into some lessons we've learned along the way.

AI hype has created more questions than answers: Are AI agents real? What do they actually do inside ServiceNow?

Customers want faster service experiences but are unclear on where to start and how to prove value. By combining Now Assist with Virtual Agent, ServiceNow enables a new generation of conversational AI that automates high-volume requests, retrieves relevant knowledge in real time, and connects seamlessly with backend workflows.

RapDev engineers will showcase how you can:

  • Design actionable use cases that drive faster resolution and measurable employee satisfaction gains
  • Define automation priorities using data-driven insights to quantify adoption and ROI
  • Leverage RapDev AI agents and accelerators to deploy conversational AI at scale, without long build cycles or complex integrations

Join our session for insights into some lessons we've learned along the way.

Customers want faster service experiences but are unclear on where to start and how to prove value. By combining Now Assist with Virtual Agent, ServiceNow enables a new generation of conversational AI that automates high-volume requests, retrieves relevant knowledge in real time, and connects seamlessly with backend workflows.

RapDev engineers will showcase how you can:

  • Design actionable use cases that drive faster resolution and measurable employee satisfaction gains
  • Define automation priorities using data-driven insights to quantify adoption and ROI
  • Leverage RapDev AI agents and accelerators to deploy conversational AI at scale, without long build cycles or complex integrations
SPEAKERS
SPEAKER
Kyle Brueckner
Sr. Engineering Manager
RapDev
Matt Morris
Principal Solutions Architect
RapDev