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Join RapDev’s ITAM experts to see how generic models and smart substitution logic can simplify fulfillment, reduce catalog sprawl, and give asset managers back control, without starting from scratch.
Join us for an evening of drinks, appetisers, and good vibes at The Happenstance, a 1 minute walk from Convene Sancroft.

Don’t miss out, space is limited- register today!
Please bring your Datadog Summit London badge for entry.
Thursday
,
Aug 28, 2025
12:00 pm
-
1:00 pm
Local
Timezone
2025-08-28 12:00 pm
-
2025-08-28 1:00 pm
ET
Online (Zoom)
,
Webinar
,
Online (Zoom)
,
Webinar
,

Most hardware catalogs in ServiceNow are cluttered, outdated, and hard to manage.

We’ll walk through how our substitution approach works in practice and share ideas for how AI could support model normalization, data hygiene, and asset intelligence in the future.You’ll walk away with:

  • A proven substitution strategy using generic models and defining substitution rules that adapt to stock availability, location, or business unit
  • Guidance on configuring ServiceNow-native asset and catalog structures to support dynamic substitutions
  • Best practices for reducing catalog sprawl and maintaining standardized model data across asset workflows
  • A forward-looking discussion on how AI could enhance model detection, normalization, and CMDB hygiene
Don't miss the expert sessioN

Most hardware catalogs in ServiceNow are cluttered, outdated, and hard to manage.

We’ll walk through how our substitution approach works in practice and share ideas for how AI could support model normalization, data hygiene, and asset intelligence in the future.You’ll walk away with:

  • A proven substitution strategy using generic models and defining substitution rules that adapt to stock availability, location, or business unit
  • Guidance on configuring ServiceNow-native asset and catalog structures to support dynamic substitutions
  • Best practices for reducing catalog sprawl and maintaining standardized model data across asset workflows
  • A forward-looking discussion on how AI could enhance model detection, normalization, and CMDB hygiene
SPEAKERS
Jake Mckenna
ServiceNow Architect
RapDev
Ben Savage
ServiceNow Tech Lead
RapDev
Head of IT Operations
Coop Norge

Join our session for insights into some lessons we've learned along the way.

Most hardware catalogs in ServiceNow are cluttered, outdated, and hard to manage.

We’ll walk through how our substitution approach works in practice and share ideas for how AI could support model normalization, data hygiene, and asset intelligence in the future.You’ll walk away with:

  • A proven substitution strategy using generic models and defining substitution rules that adapt to stock availability, location, or business unit
  • Guidance on configuring ServiceNow-native asset and catalog structures to support dynamic substitutions
  • Best practices for reducing catalog sprawl and maintaining standardized model data across asset workflows
  • A forward-looking discussion on how AI could enhance model detection, normalization, and CMDB hygiene

Join our session for insights into some lessons we've learned along the way.

We’ll walk through how our substitution approach works in practice and share ideas for how AI could support model normalization, data hygiene, and asset intelligence in the future.You’ll walk away with:

  • A proven substitution strategy using generic models and defining substitution rules that adapt to stock availability, location, or business unit
  • Guidance on configuring ServiceNow-native asset and catalog structures to support dynamic substitutions
  • Best practices for reducing catalog sprawl and maintaining standardized model data across asset workflows
  • A forward-looking discussion on how AI could enhance model detection, normalization, and CMDB hygiene
SPEAKERS
SPEAKER
Jake Mckenna
ServiceNow Architect
RapDev
Ben Savage
ServiceNow Tech Lead
RapDev