ServiceNow Offering

Lean into DevOps

Our Lean Into DevOps joint offering with ServiceNow is a part of the ‘Built with ServiceNow’ program that helps you accelerate your deployment velocity while ensuring all compliance requirements are met and your developers’ time is spent efficiently.

How it works

Streamlining Change Automation to Ship Software Faster

Step 1

Automate Change Creation

Integrate a variety of DevOps tools to automatically create change requests. All the necessary data for the change request is seamlessly populated via integrations, saving hours of manual effort, and leading to faster release cycles while minimizing overall risk.

Our team of engineers has in-depth experience integrating the ServiceNow DevOps module with a variety of CI/CD tools, including:

Azure DevOps
Jenkins
GitHub Actions
Gitlab CI
Jira

Step 2

Streamline change approvals workflows

Set up workflow automation to modernize your legacy change management process. While this may require an entirely new DevOps change process architecture, our engineers can help you implement this with minimal disruption to your existing development workflows.

Step 3

Increase transparency and minimize risk

The DevOps module is designed to deliver a high level of visibility and traceability across your entire CI/CD toolchain. Our experience with highly-regulated companies and modern DevOps methodologies helps us develop crystal clear audit trails for your auditors and change managers through automated data collection.

Major Incident Management

Ensure uninterrupted uptimes with self-healing workflows

Leverage AI to enable automated remediation workflows for critical issues and incidents. By using ACC to send output data to the ServiceNow instance via the MID Server and store events and metrics in the relevant database, organizations can reduce their MeanTime to Recovery (MTTR) by:

Auto-remediating alerts within minutes of their generation
Preventing over-allocation of resources by setting defined limits and thresholds
Minimizing human intervention and toil by automating the alert remediation process

ChatOps

Streamline incident management with ChatOps

ChatOps integrates incident management into communication platforms like Slack, MS Teams, and ServiceNow Operator Workspace, allowing for seamless handling of critical issues.

RapDev’s engineers specialize in automation to improve the developer experience. Embedding incident management within chat platforms through dynamic notifications enables real-time troubleshooting, continuous updates and easy internal communications during outages or MIM.

Gen AI

Bridge critical operational gaps with GenAI

Leverage GenAI with Modern ServiceOps to enhance incident management and troubleshooting.

Build Private GPT Instance: Develop and deploy a private GPT instance tailored to your organization's needs.
Automate Root Cause Analysis: Incorporate GenAI within your existing Major Incident Management (MIM) process to automate root cause determination and analysis, improving the speed and accuracy of identifying issues.
Instant Incident Summaries: Utilize GenAI to instantly generate summarized details of incoming incidents.
Automated Responses: Send responses from GenAI to the ChatOps engine, including incident summaries and tailored troubleshooting ideas for specific outages.