ServiceNow’s automated IT Discovery and Service Mapping applications are the core features of the ServiceNow ITOM Visibility module. With these applications, it’s easy to get a unified view of your entire IT network and the services your organization needs.
ServiceNow’s automated IT Discovery and Service Mapping applications are the core features of the ServiceNow ITOM Visibility module. With these applications, it’s easy to get a unified view of your entire IT network and the services your organization needs.
If done improperly, you risk incurring unnecessary usage costs and slower response times, or even broken services and inaccurate service discovery.
RapDev works with each customer to understand their enterprise- and IT-specific needs. This allows our teams to make specialized recommendations and tailor the module and applications to accurately discover and map your system’s services.
The ServiceNow Configuration Management Database (CMDB) is essential for managing your IT infrastructure within the ServiceNow platform, but it needs to be up-to-date and accurate. For most organizations, manually maintaining their CMDB is an uphill battle with the lightning-fast changes of modern cloud infrastructure.
Discovery enables you to automatically find:
within your on-premise and cloud infrastructure. This feature also helps you find the applications and services that run on these devices. RapDev can help you quickly get ITOM Discovery up and running to immediately uncover what makes up your entire infrastructure.
Mapping the dependencies between your services and devices is another critical aspect of ServiceNow ITOM Visibility — especially with cloud-heavy infrastructure that’s highly elastic and ephemeral. You need to be able to understand how changes to an individual component will impact the overall availability and reliability of your enterprise services and infrastructure.
Service Mapping helps you understand how your individual infrastructure components relate to each other and whether any critical dependencies exist. This helps you immediately see the impact of any potentially problematic infrastructure components. Our custom tag-based mapping strategies help scale your maps based on cloud events to maximize visibility into cloud-heavy infrastructure.
ITOM Visibility is just the start when it comes to harnessing the full power of ServiceNow. In fact, ServiceNow ITOM Visibility provides the foundation for other ServiceNow modules, including:
RapDev has extensive experience implementing these ITOM modules as well as ServiceNow DevOps. Our team of engineers can help you get further faster by deploying the full functionality of ServiceNow for IT operations management and DevOps.
Ready to maximize visibility into your infrastructure?
Connect with our engineers today.
Ready to maximize visibility into your infrastructure?
Connect with our engineers today.