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Learn the most reliable starting points for ServiceNow AI, from conversational resolution with Virtual Agent to backend task automation with Arlo Agents and the foundational capabilities of Now Assist.

Wednesday
,
Dec 10, 2025
1:00 pm
-
2:00 pm
Local
Timezone
2025-12-10 1:00 pm
-
2025-12-10 2:00 pm
ET
Online (Zoom)
,
Webinar
,
Online (Zoom)
,
Webinar
,

AI hype has created more questions than answers: Are AI agents real? What do they actually do inside ServiceNow?

This session will show you how teams are activating AI inside core workflows, where early value consistently appears, and what technical groundwork sets you up for scale. You will also get a forward view of how ServiceNow is evolving toward agentic operations in 2026 and how to prepare your platform for autonomous, cross-workflow automation.

We’ll cover how you can:

  • Understand the core AI features in ServiceNow that can be implemented with minimal lift
  • Identify high value entry points for automation across IT service and operations workflows
  • Learn the platform and data requirements needed to scale toward agentic models
  • Leverage emerging 2026 capabilities will shape end to end autonomous execution
Don't miss the expert sessioN

AI hype has created more questions than answers: Are AI agents real? What do they actually do inside ServiceNow?

This session will show you how teams are activating AI inside core workflows, where early value consistently appears, and what technical groundwork sets you up for scale. You will also get a forward view of how ServiceNow is evolving toward agentic operations in 2026 and how to prepare your platform for autonomous, cross-workflow automation.

We’ll cover how you can:

  • Understand the core AI features in ServiceNow that can be implemented with minimal lift
  • Identify high value entry points for automation across IT service and operations workflows
  • Learn the platform and data requirements needed to scale toward agentic models
  • Leverage emerging 2026 capabilities will shape end to end autonomous execution
SPEAKERS
Kyle Brueckner
Sr. Engineering Manager
RapDev
Dor Vaknin
Sr. Engineering Manager
RapDev
Head of IT Operations
Coop Norge

Join our session for insights into some lessons we've learned along the way.

AI hype has created more questions than answers: Are AI agents real? What do they actually do inside ServiceNow?

This session will show you how teams are activating AI inside core workflows, where early value consistently appears, and what technical groundwork sets you up for scale. You will also get a forward view of how ServiceNow is evolving toward agentic operations in 2026 and how to prepare your platform for autonomous, cross-workflow automation.

We’ll cover how you can:

  • Understand the core AI features in ServiceNow that can be implemented with minimal lift
  • Identify high value entry points for automation across IT service and operations workflows
  • Learn the platform and data requirements needed to scale toward agentic models
  • Leverage emerging 2026 capabilities will shape end to end autonomous execution

Join our session for insights into some lessons we've learned along the way.

This session will show you how teams are activating AI inside core workflows, where early value consistently appears, and what technical groundwork sets you up for scale. You will also get a forward view of how ServiceNow is evolving toward agentic operations in 2026 and how to prepare your platform for autonomous, cross-workflow automation.

We’ll cover how you can:

  • Understand the core AI features in ServiceNow that can be implemented with minimal lift
  • Identify high value entry points for automation across IT service and operations workflows
  • Learn the platform and data requirements needed to scale toward agentic models
  • Leverage emerging 2026 capabilities will shape end to end autonomous execution
SPEAKERS
SPEAKER
Kyle Brueckner
Sr. Engineering Manager
RapDev
Dor Vaknin
Sr. Engineering Manager
RapDev
Kiro Shihataa
ServiceNow Tech Lead
RapDev