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Learn how teams can use AI-native data exploration and lightweight agents to convert service and incident data into actionable insights for retail operations

Tuesday
,
Jan 27, 2026
1:00 pm
-
2:00 pm
Your Local
Timezone
2026-01-27 1:00 pm
-
2026-01-27 2:00 pm
ET
Online (Zoom)
,
Webinar
,
Online (Zoom)
,
Webinar
,

Retail operations generate constant signals from stores, field services, and digital platforms. The challenge is not data volume; it’s turning that data into insight leaders can trust and act on.

We’ll show how these patterns align with ServiceNow’s AI Control Tower, providing centralized visibility and control over where AI is applied, how insights are generated, and how operational context is preserved across workflows. Looking ahead, we’ll discuss how this same Control Tower foundation enables the transition from insight to agentic execution, where AI can move from analysis to governed, cross-workflow action as capabilities mature.

We’ll cover how you can:

  • Query ops data with AI instead of building static reports
  • Summarize incident patterns with service and store context intact
  • Reuse ITSM data models for RSM and Retail Ops views
  • Inject AI during analysis, governed and observed through AI Control Tower
Don't miss the expert sessioN

Retail operations generate constant signals from stores, field services, and digital platforms. The challenge is not data volume; it’s turning that data into insight leaders can trust and act on.

We’ll show how these patterns align with ServiceNow’s AI Control Tower, providing centralized visibility and control over where AI is applied, how insights are generated, and how operational context is preserved across workflows. Looking ahead, we’ll discuss how this same Control Tower foundation enables the transition from insight to agentic execution, where AI can move from analysis to governed, cross-workflow action as capabilities mature.

We’ll cover how you can:

  • Query ops data with AI instead of building static reports
  • Summarize incident patterns with service and store context intact
  • Reuse ITSM data models for RSM and Retail Ops views
  • Inject AI during analysis, governed and observed through AI Control Tower
SPEAKERS
Matt Morris
Principal Solutions Architect
RapDev
Kiro Shihataa
ServiceNow Tech Lead
RapDev
Head of IT Operations
Coop Norge

Join our session for insights into some lessons we've learned along the way.

Retail operations generate constant signals from stores, field services, and digital platforms. The challenge is not data volume; it’s turning that data into insight leaders can trust and act on.

We’ll show how these patterns align with ServiceNow’s AI Control Tower, providing centralized visibility and control over where AI is applied, how insights are generated, and how operational context is preserved across workflows. Looking ahead, we’ll discuss how this same Control Tower foundation enables the transition from insight to agentic execution, where AI can move from analysis to governed, cross-workflow action as capabilities mature.

We’ll cover how you can:

  • Query ops data with AI instead of building static reports
  • Summarize incident patterns with service and store context intact
  • Reuse ITSM data models for RSM and Retail Ops views
  • Inject AI during analysis, governed and observed through AI Control Tower

Join our session for insights into some lessons we've learned along the way.

We’ll show how these patterns align with ServiceNow’s AI Control Tower, providing centralized visibility and control over where AI is applied, how insights are generated, and how operational context is preserved across workflows. Looking ahead, we’ll discuss how this same Control Tower foundation enables the transition from insight to agentic execution, where AI can move from analysis to governed, cross-workflow action as capabilities mature.

We’ll cover how you can:

  • Query ops data with AI instead of building static reports
  • Summarize incident patterns with service and store context intact
  • Reuse ITSM data models for RSM and Retail Ops views
  • Inject AI during analysis, governed and observed through AI Control Tower
SPEAKERS
SPEAKER
Matt Morris
Principal Solutions Architect
RapDev
Kiro Shihataa
ServiceNow Tech Lead
RapDev