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Join ServiceNow and RapDev to learn how organizations use AI-driven workflows, AIOps, and ChatOps to move from reactive incident response to faster, coordinated resolution with real-time automation and intelligent decision-making.

Thursday
,
Apr 23, 2026
Your Local
Timezone
2026-04-23 1:00 pm
-
2026-04-23 2:00 pm
ET
Online (Zoom)
,
Webinar
,
Online (Zoom)
,
Webinar
,

Most teams have the foundations in place. CMDB, service mapping, and AIOps are running. But when an incident occurs, the response still relies on manual coordination and slow decision-making.

In this session, ServiceNow and RapDev experts showcase how teams move from signal to resolution with AI-driven workflows. See how AIOps prioritizes events and how ChatOps agents guide response end-to-end. Join us for a live, outcomes-focused walkthrough of real incident handling using Now Assist and agentic workflows to reduce noise, coordinate teams, and resolve faster.

What You’ll Learn:

  • How CMDB and service mapping directly impact AIOps accuracy and incident response
  • How AIOps moves from event correlation to actionable incidents
  • How AI-driven ChatOps agents coordinate responders and execute workflows in real time
  • What Now Assist actually looks like in production, beyond basic routing and deflection
Don't miss the expert sessioN

Most teams have the foundations in place. CMDB, service mapping, and AIOps are running. But when an incident occurs, the response still relies on manual coordination and slow decision-making.

In this session, ServiceNow and RapDev experts showcase how teams move from signal to resolution with AI-driven workflows. See how AIOps prioritizes events and how ChatOps agents guide response end-to-end. Join us for a live, outcomes-focused walkthrough of real incident handling using Now Assist and agentic workflows to reduce noise, coordinate teams, and resolve faster.

What You’ll Learn:

  • How CMDB and service mapping directly impact AIOps accuracy and incident response
  • How AIOps moves from event correlation to actionable incidents
  • How AI-driven ChatOps agents coordinate responders and execute workflows in real time
  • What Now Assist actually looks like in production, beyond basic routing and deflection
SPEAKERS
Matt Morris
Principal Solutions Architect
RapDev
Kyle Stephan
Sr. Solution Consultant - ITOM
ServiceNow
Head of IT Operations
Coop Norge

Join our session for insights into some lessons we've learned along the way.

Most teams have the foundations in place. CMDB, service mapping, and AIOps are running. But when an incident occurs, the response still relies on manual coordination and slow decision-making.

In this session, ServiceNow and RapDev experts showcase how teams move from signal to resolution with AI-driven workflows. See how AIOps prioritizes events and how ChatOps agents guide response end-to-end. Join us for a live, outcomes-focused walkthrough of real incident handling using Now Assist and agentic workflows to reduce noise, coordinate teams, and resolve faster.

What You’ll Learn:

  • How CMDB and service mapping directly impact AIOps accuracy and incident response
  • How AIOps moves from event correlation to actionable incidents
  • How AI-driven ChatOps agents coordinate responders and execute workflows in real time
  • What Now Assist actually looks like in production, beyond basic routing and deflection

Join our session for insights into some lessons we've learned along the way.

In this session, ServiceNow and RapDev experts showcase how teams move from signal to resolution with AI-driven workflows. See how AIOps prioritizes events and how ChatOps agents guide response end-to-end. Join us for a live, outcomes-focused walkthrough of real incident handling using Now Assist and agentic workflows to reduce noise, coordinate teams, and resolve faster.

What You’ll Learn:

  • How CMDB and service mapping directly impact AIOps accuracy and incident response
  • How AIOps moves from event correlation to actionable incidents
  • How AI-driven ChatOps agents coordinate responders and execute workflows in real time
  • What Now Assist actually looks like in production, beyond basic routing and deflection
SPEAKERS
SPEAKER
Matt Morris
Principal Solutions Architect
RapDev
Kyle Stephan
Sr. Solution Consultant - ITOM
ServiceNow