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Join this webinar to see how AI can move beyond deflection and into secure, end-to-end remediation inside ServiceNow.

Tuesday
,
Mar 24, 2026
Your Local
Timezone
2026-03-24 12:00 pm
-
2026-03-24 1:00 pm
ET
Online (Zoom)
,
Webinar
,
Online (Zoom)
,
Webinar
,

Service desks spend too much time diagnosing and triaging repeat endpoint issues - driving higher ticket volumes, slower resolution, and cognitive overload for support teams. With Now Assist for ITSM, organizations can move beyond chat-based deflection and into actionable, AI-driven resolution.

In this webinar, we’ll show how Virtual Agent, powered by Now Assist, combined with RapDev’s remote remediation capabilities, enables AI agents to securely diagnose and resolve common endpoint issues in real time.

We’ll cover how teams can:

  • Collect diagnostics automatically at the point of incident
  • Execute guarded runbooks securely within policy constraints
  • Validate fixes with structured confirmation signals
  • Close incidents end-to-end without human intervention
Don't miss the expert sessioN

Service desks spend too much time diagnosing and triaging repeat endpoint issues - driving higher ticket volumes, slower resolution, and cognitive overload for support teams. With Now Assist for ITSM, organizations can move beyond chat-based deflection and into actionable, AI-driven resolution.

In this webinar, we’ll show how Virtual Agent, powered by Now Assist, combined with RapDev’s remote remediation capabilities, enables AI agents to securely diagnose and resolve common endpoint issues in real time.

We’ll cover how teams can:

  • Collect diagnostics automatically at the point of incident
  • Execute guarded runbooks securely within policy constraints
  • Validate fixes with structured confirmation signals
  • Close incidents end-to-end without human intervention
SPEAKERS
Kiro Shihataa
ServiceNow Engineer
RapDev
Kyle Brueckner
Sr. Engineering Manager
RapDev
Head of IT Operations
Coop Norge

Join our session for insights into some lessons we've learned along the way.

Service desks spend too much time diagnosing and triaging repeat endpoint issues - driving higher ticket volumes, slower resolution, and cognitive overload for support teams. With Now Assist for ITSM, organizations can move beyond chat-based deflection and into actionable, AI-driven resolution.

In this webinar, we’ll show how Virtual Agent, powered by Now Assist, combined with RapDev’s remote remediation capabilities, enables AI agents to securely diagnose and resolve common endpoint issues in real time.

We’ll cover how teams can:

  • Collect diagnostics automatically at the point of incident
  • Execute guarded runbooks securely within policy constraints
  • Validate fixes with structured confirmation signals
  • Close incidents end-to-end without human intervention

Join our session for insights into some lessons we've learned along the way.

In this webinar, we’ll show how Virtual Agent, powered by Now Assist, combined with RapDev’s remote remediation capabilities, enables AI agents to securely diagnose and resolve common endpoint issues in real time.

We’ll cover how teams can:

  • Collect diagnostics automatically at the point of incident
  • Execute guarded runbooks securely within policy constraints
  • Validate fixes with structured confirmation signals
  • Close incidents end-to-end without human intervention
SPEAKERS
SPEAKER
Kiro Shihataa
ServiceNow Engineer
RapDev
Kyle Brueckner
Sr. Engineering Manager
RapDev