Service desks spend too much time diagnosing and triaging repeat endpoint issues - driving higher ticket volumes, slower resolution, and cognitive overload for support teams. With Now Assist for ITSM, organizations can move beyond chat-based deflection and into actionable, AI-driven resolution.
In this webinar, we’ll show how Virtual Agent, powered by Now Assist, combined with RapDev’s remote remediation capabilities, enables AI agents to securely diagnose and resolve common endpoint issues in real time.
Service desks spend too much time diagnosing and triaging repeat endpoint issues - driving higher ticket volumes, slower resolution, and cognitive overload for support teams. With Now Assist for ITSM, organizations can move beyond chat-based deflection and into actionable, AI-driven resolution.
In this webinar, we’ll show how Virtual Agent, powered by Now Assist, combined with RapDev’s remote remediation capabilities, enables AI agents to securely diagnose and resolve common endpoint issues in real time.



Service desks spend too much time diagnosing and triaging repeat endpoint issues - driving higher ticket volumes, slower resolution, and cognitive overload for support teams. With Now Assist for ITSM, organizations can move beyond chat-based deflection and into actionable, AI-driven resolution.
In this webinar, we’ll show how Virtual Agent, powered by Now Assist, combined with RapDev’s remote remediation capabilities, enables AI agents to securely diagnose and resolve common endpoint issues in real time.
In this webinar, we’ll show how Virtual Agent, powered by Now Assist, combined with RapDev’s remote remediation capabilities, enables AI agents to securely diagnose and resolve common endpoint issues in real time.


