Deploy Purpose-Built Intelligence

Integrate AI Agents designed to reflect your specific workflows, data architecture, and process logic—no generic models or one-size-fits-all templates.

Jumpstart With Proven Use Cases

Leverage a library of agents that handle high-volume tasks like ticket categorization, request approvals, and knowledge lookups—accelerating ROI from day one.

Enable Continuous Optimization

Leverage RAG techniques to allow agents to learn from real-time inputs, adjust behavior dynamically, and improve decision-making without requiring constant manual updates or retraining.

Align With Enterprise Standards

Architect every agent to fit cleanly within existing governance frameworks, performance metrics, and technology stacks—ensuring reliability, security, and compliance.

Pre-Built Skills for Immediate Automation

• Automate common tasks (e.g., incident management, approvals) instantly with Now Assist Skills
• Speed up AI adoption by using pre-built skills for common use cases
• Streamline workflows and reduce manual effort with ready-to-deploy skills

Custom AI Skill Development

• Customize Now Assist Skills to match your organization’s unique workflows
• Scale skills to meet evolving business needs and team demands
• Integrate tailored AI agents into ServiceNow for consistent performance

Rapid Integration & Deployment

• Deploy pre-built and custom skills with minimal setup for quick integration
• Start automating key workflows on day one with seamless integration
• Achieve faster ROI with rapid rollouts and optimized workflows

Arlo for ITSM: Incident Documentation

Automate structured writeups so engineers can stay focused on resolving issues—not typing notes. Arlo listens in real time, generates consistent documentation, and builds searchable records automatically, improving team throughput and auditability.

Arlo for Update Sets

Ensure smoother deployments by analyzing update set content as it’s built. Arlo summarizes update sets taking away that responsibility from platform teams while providing automated content for end user release notes. 

Arlo for CMDB CI Deduplication

Keep your CMDB clean at scale. Arlo detects duplicates, identifies stale or conflicting CIs, and recommends merge actions. With less noise in your config data, downstream workflows like change, incident, and asset tracking stay trustworthy and fast.

Arlo for Knowledge Management

Accelerate knowledge delivery by generating article drafts from support tickets and feedback loops. Arlo flags outdated or unclear entries and aligns new content with your editorial standards—keeping your KB sharp and your agents enabled.

Unified Data Layer for Seamless AI Integration

• Workflow Data Fabric brings together disparate data sources, providing a unified, real-time view of structured and unstructured data, essential for AI-driven workflows
• With all your data in one place, AI agents can make smarter, faster decisions that drive operational efficiency and enhanced customer experiences

Secure, Real-Time Data Foundation

• With real-time data at its core, Workflow Data Fabric ensures that AI agents can operate on accurate, up-to-date information, reducing errors and enhancing decision-making
• By eliminating data silos, Workflow Data Fabric boosts data reliability, making it easier to trust AI-driven insights and recommendations
  

Future-Proof Your Data Architecture

• As your organization grows and new data sources are introduced, Workflow Data Fabric can scale seamlessly, ensuring long-term flexibility and adaptability
• By constantly feeding real-time data into AI-driven workflows, Workflow Data Fabric enables ongoing optimization, ensuring that processes continue to evolve and improve over time