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ServiceNow Expertise

GenAI

AI Agents driving efficiency and productivity across your ServiceNow workflows

Now Assist AI Agents

Leverage RapDev’s Now Assist AI agents to automate tasks, streamline workflows, and accelerate integration with pre-built and customizable skills, driving faster results and a smooth path to ROI.

Deploy Purpose-Built Intelligence

Integrate AI Agents designed to reflect your specific workflows, data architecture, and process logic—no generic models or one-size-fits-all templates.

Jumpstart With Proven Use Cases

Leverage a library of agents that handle high-volume tasks like ticket categorization, request approvals, and knowledge lookups—accelerating ROI from day one.

Enable Continuous Optimization

Leverage RAG techniques to allow agents to learn from real-time inputs, adjust behavior dynamically, and improve decision-making without requiring constant manual updates or retraining.

Align With Enterprise Standards

Architect every agent to fit cleanly within existing governance frameworks, performance metrics, and technology stacks—ensuring reliability, security, and compliance.

Deploy Purpose-Built Intelligence

Integrate AI Agents designed to reflect your specific workflows, data architecture, and process logic—no generic models or one-size-fits-all templates.

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Jumpstart With Proven Use Cases

Leverage a library of agents that handle high-volume tasks like ticket categorization, request approvals, and knowledge lookups—accelerating ROI from day one.

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Enable Continuous Optimization

Leverage RAG techniques to allow agents to learn from real-time inputs, adjust behavior dynamically, and improve decision-making without requiring constant manual updates or retraining.

Watch Video

Align With Enterprise Standards

Architect every agent to fit cleanly within existing governance frameworks, performance metrics, and technology stacks—ensuring reliability, security, and compliance.

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Deploy Purpose-Built Intelligence

Integrate AI Agents designed to reflect your specific workflows, data architecture, and process logic—no generic models or one-size-fits-all templates.

Jumpstart With Proven Use Cases

Leverage a library of agents that handle high-volume tasks like ticket categorization, request approvals, and knowledge lookups—accelerating ROI from day one.

Enable Continuous Optimization

Leverage RAG techniques to allow agents to learn from real-time inputs, adjust behavior dynamically, and improve decision-making without requiring constant manual updates or retraining.

Align With Enterprise Standards

Architect every agent to fit cleanly within existing governance frameworks, performance metrics, and technology stacks—ensuring reliability, security, and compliance.

Now Assist Skills

Enable Now Assist Skills to automate tasks with pre-built solutions and customizable options, enabling fast integration, seamless scaling, and quick ROI across your workflows.

Pre-Built Skills for Immediate Automation

  • Automate common tasks (e.g., incident management, approvals) instantly with Now Assist Skills
  • Speed up AI adoption by using pre-built skills for common use cases
  • Streamline workflows and reduce manual effort with ready-to-deploy skills

Custom AI Skill Development

  • Customize Now Assist Skills to match your organization’s unique workflows
  • Scale skills to meet evolving business needs and team demands
  • Integrate tailored AI agents into ServiceNow for consistent performance

Rapid Integration & Deployment

  • Deploy pre-built and custom skills with minimal setup for quick integration
  • Start automating key workflows on day one with seamless integration
  • Achieve faster ROI with rapid rollouts and optimized workflows

Pre-Built Skills for Immediate Automation

  • Automate common tasks (e.g., incident management, approvals) instantly with Now Assist Skills
  • Speed up AI adoption by using pre-built skills for common use cases
  • Streamline workflows and reduce manual effort with ready-to-deploy skills
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Custom AI Skill Development

  • Customize Now Assist Skills to match your organization’s unique workflows
  • Scale skills to meet evolving business needs and team demands
  • Integrate tailored AI agents into ServiceNow for consistent performance
Button Text

Rapid Integration & Deployment

  • Deploy pre-built and custom skills with minimal setup for quick integration
  • Start automating key workflows on day one with seamless integration
  • Achieve faster ROI with rapid rollouts and optimized workflows
Watch Video
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Pre-Built Skills for Immediate Automation

  • Automate common tasks (e.g., incident management, approvals) instantly with Now Assist Skills
  • Speed up AI adoption by using pre-built skills for common use cases
  • Streamline workflows and reduce manual effort with ready-to-deploy skills

Custom AI Skill Development

  • Customize Now Assist Skills to match your organization’s unique workflows
  • Scale skills to meet evolving business needs and team demands
  • Integrate tailored AI agents into ServiceNow for consistent performance

Rapid Integration & Deployment

  • Deploy pre-built and custom skills with minimal setup for quick integration
  • Start automating key workflows on day one with seamless integration
  • Achieve faster ROI with rapid rollouts and optimized workflows

Arlo: AI Agent

Arlo by RapDev is a suite of AI Agents that automate busywork in ServiceNow, freeing up your teams to focus on what matters.

Arlo for ITSM: Incident Documentation

Automate structured writeups so engineers can stay focused on resolving issues—not typing notes. Arlo listens in real time, generates consistent documentation, and builds searchable records automatically, improving team throughput and auditability.

Arlo for Update Sets

Ensure smoother deployments by analyzing update set content as it’s built. Arlo summarizes update sets taking away that responsibility from platform teams while providing automated content for end user release notes. 

Arlo for CMDB CI Deduplication

Keep your CMDB clean at scale. Arlo detects duplicates, identifies stale or conflicting CIs, and recommends merge actions. With less noise in your config data, downstream workflows like change, incident, and asset tracking stay trustworthy and fast.

Arlo for Knowledge Management

Accelerate knowledge delivery by generating article drafts from support tickets and feedback loops. Arlo flags outdated or unclear entries and aligns new content with your editorial standards—keeping your KB sharp and your agents enabled.

Arlo for ITSM: Incident Documentation

Automate structured writeups so engineers can stay focused on resolving issues—not typing notes. Arlo listens in real time, generates consistent documentation, and builds searchable records automatically, improving team throughput and auditability.

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Arlo for Update Sets

Ensure smoother deployments by analyzing update set content as it’s built. Arlo summarizes update sets taking away that responsibility from platform teams while providing automated content for end user release notes. 

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Arlo for CMDB CI Deduplication

Keep your CMDB clean at scale. Arlo detects duplicates, identifies stale or conflicting CIs, and recommends merge actions. With less noise in your config data, downstream workflows like change, incident, and asset tracking stay trustworthy and fast.

Watch Video

Arlo for Knowledge Management

Accelerate knowledge delivery by generating article drafts from support tickets and feedback loops. Arlo flags outdated or unclear entries and aligns new content with your editorial standards—keeping your KB sharp and your agents enabled.

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Arlo for ITAM: Assets & CI Insights

Fill the gaps in asset ownership and lifecycle data. Arlo analyzes logs and change records to associate hardware and software with users, locations, and usage—improving visibility, audit compliance, and operational readiness.

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Arlo for ITSM: Incident Documentation

Automate structured writeups so engineers can stay focused on resolving issues—not typing notes. Arlo listens in real time, generates consistent documentation, and builds searchable records automatically, improving team throughput and auditability.

Arlo for Update Sets

Ensure smoother deployments by analyzing update set content as it’s built. Arlo summarizes update sets taking away that responsibility from platform teams while providing automated content for end user release notes. 

Arlo for CMDB CI Deduplication

Keep your CMDB clean at scale. Arlo detects duplicates, identifies stale or conflicting CIs, and recommends merge actions. With less noise in your config data, downstream workflows like change, incident, and asset tracking stay trustworthy and fast.

Arlo for Knowledge Management

Accelerate knowledge delivery by generating article drafts from support tickets and feedback loops. Arlo flags outdated or unclear entries and aligns new content with your editorial standards—keeping your KB sharp and your agents enabled.

Workflow Data Fabric

Accelerate AI adoption with RapDev’s pre-built, customizable solutions that automate workflows fast, driving efficiency and business growth.

Unified Data Layer for Seamless AI Integration

  • Workflow Data Fabric brings together disparate data sources, providing a unified, real-time view of structured and unstructured data, essential for AI-driven workflows
  • With all your data in one place, AI agents can make smarter, faster decisions that drive operational efficiency and enhanced customer experiences

Secure, Real-Time Data Foundation

  • With real-time data at its core, Workflow Data Fabric ensures that AI agents can operate on accurate, up-to-date information, reducing errors and enhancing decision-making
  • By eliminating data silos, Workflow Data Fabric boosts data reliability, making it easier to trust AI-driven insights and recommendations

Future-Proof Your Data Architecture

  • As your organization grows and new data sources are introduced, Workflow Data Fabric can scale seamlessly, ensuring long-term flexibility and adaptability
  • By constantly feeding real-time data into AI-driven workflows, Workflow Data Fabric enables ongoing optimization, ensuring that processes continue to evolve and improve over time

Unified Data Layer for Seamless AI Integration

  • Workflow Data Fabric brings together disparate data sources, providing a unified, real-time view of structured and unstructured data, essential for AI-driven workflows
  • With all your data in one place, AI agents can make smarter, faster decisions that drive operational efficiency and enhanced customer experiences
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Secure, Real-Time Data Foundation

  • With real-time data at its core, Workflow Data Fabric ensures that AI agents can operate on accurate, up-to-date information, reducing errors and enhancing decision-making
  • By eliminating data silos, Workflow Data Fabric boosts data reliability, making it easier to trust AI-driven insights and recommendations
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Future-Proof Your Data Architecture

  • As your organization grows and new data sources are introduced, Workflow Data Fabric can scale seamlessly, ensuring long-term flexibility and adaptability
  • By constantly feeding real-time data into AI-driven workflows, Workflow Data Fabric enables ongoing optimization, ensuring that processes continue to evolve and improve over time
Watch Video
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Unified Data Layer for Seamless AI Integration

  • Workflow Data Fabric brings together disparate data sources, providing a unified, real-time view of structured and unstructured data, essential for AI-driven workflows
  • With all your data in one place, AI agents can make smarter, faster decisions that drive operational efficiency and enhanced customer experiences

Secure, Real-Time Data Foundation

  • With real-time data at its core, Workflow Data Fabric ensures that AI agents can operate on accurate, up-to-date information, reducing errors and enhancing decision-making
  • By eliminating data silos, Workflow Data Fabric boosts data reliability, making it easier to trust AI-driven insights and recommendations

Future-Proof Your Data Architecture

  • As your organization grows and new data sources are introduced, Workflow Data Fabric can scale seamlessly, ensuring long-term flexibility and adaptability
  • By constantly feeding real-time data into AI-driven workflows, Workflow Data Fabric enables ongoing optimization, ensuring that processes continue to evolve and improve over time

Generative AI Controller

Build, govern, and scale generative AI across your ServiceNow environment with precision. RapDev helps you operationalize the GenAI Controller to integrate advanced LLM workflows securely and efficiently.

Workflow Studio GenAI Actions

Deploy out-of-the-box actions like Generate Content and Summarize to produce human-readable text from structured data—ideal for incident summaries, change rationales, and user communications.

Generic Prompt Injection

Interact with LLMs directly via dynamic prompts embedded in your flows. This enables flexible GenAI-powered automation without needing to build custom integrations for every use case.

Custom Scripted GenAI Functions

Leverage scripting capabilities within the controller to fine-tune model prompts, post-process LLM responses, and scale reusable content generation logic across workflows.

Multi-Model Provider Support

Integrate securely with providers like OpenAI, Azure OpenAI, Google Vertex AI, IBM watsonx, Aleph Alpha, and Amazon Bedrock. Ensure compliance, performance, and operational oversight as you scale across teams.

Workflow Studio GenAI Actions

Deploy out-of-the-box actions like Generate Content and Summarize to produce human-readable text from structured data—ideal for incident summaries, change rationales, and user communications.

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Generic Prompt Injection

Interact with LLMs directly via dynamic prompts embedded in your flows. This enables flexible GenAI-powered automation without needing to build custom integrations for every use case.

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Custom Scripted GenAI Functions

Leverage scripting capabilities within the controller to fine-tune model prompts, post-process LLM responses, and scale reusable content generation logic across workflows.

Watch Video

Multi-Model Provider Support

Integrate securely with providers like OpenAI, Azure OpenAI, Google Vertex AI, IBM watsonx, Aleph Alpha, and Amazon Bedrock. Ensure compliance, performance, and operational oversight as you scale across teams.

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Workflow Studio GenAI Actions

Deploy out-of-the-box actions like Generate Content and Summarize to produce human-readable text from structured data—ideal for incident summaries, change rationales, and user communications.

Generic Prompt Injection

Interact with LLMs directly via dynamic prompts embedded in your flows. This enables flexible GenAI-powered automation without needing to build custom integrations for every use case.

Custom Scripted GenAI Functions

Leverage scripting capabilities within the controller to fine-tune model prompts, post-process LLM responses, and scale reusable content generation logic across workflows.

Multi-Model Provider Support

Integrate securely with providers like OpenAI, Azure OpenAI, Google Vertex AI, IBM watsonx, Aleph Alpha, and Amazon Bedrock. Ensure compliance, performance, and operational oversight as you scale across teams.

RapDev’s ServiceNow Store applications and AI agents help enterprise teams accelerate operations by extending and enhancing the power of the Now Platform—driving greater efficiency across departments. Try them out for yourself on the ServiceNow Store.

Fast-track time to value and release software faster and more securely

4.95
+
CSAT Score
175
+
Product Certifications
90
+
Accreditations

RapDev is the Gold Standard for partners. It’s refreshing to work with people who know more than us and we can learn from. It's been a joy to work with them.

Matthew Gross
|
Manager - Enterprise Tools
,
Rite Aid
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