ServiceNow has many perks — it’s both extendable and customizable – and it’s a proven platform for critical business processes. But what do you do on that rare occasion when your instance runs slow, experiences downtime, or has other issues?
Monitor ServiceNow instance performance and ITSM recordsDownload Integration
The ServiceNow platform logs performance data in text files but there’s no built-in way for users to see that data in an intuitive, user-friendly format.
For ServiceNow organizations that are looking for a better way to monitor their instances, our engineers developed the ServiceNow Datadog integration to proactively monitor your services. This ensures developers can understand and remediate ServiceNow issues in compliance with your SLA response and resolution time.
With the RapDev ServiceNow Datadog Integration & Performance Analytics, you no longer have to log into ServiceNow and run health dashboards. You simply connect ServiceNow through an API, and then monitor the health and status of your ServiceNow instance within Datadog.
Our integration polls each instance servlet for key performance indicators, giving you real-time performance data to help you troubleshoot issues on your own or work with ServiceNow support to resolve an issue. The ServiceNow Datadog dashboard gives an overview of key ServiceNow performance analytics that are collected from each ServiceNow cluster node, including:
You can filter by instance, as well as by node, which is critical as performance issues often affect one node at a time.
Included with this integration is a ServiceNow ITSM dashboard integrated with Datadog. This dashboard serves as a central hub for incident management and provides an at-a-glance overview of the overall health of your company's Business Services. It can also supplement other service monitoring dashboards with service outage insights.
Key metrics are displayed in a simple, easy-to-read format. Including:
The dashboard provides a complete list of open incidents, sorted by age, along with the incident number, assignment group, assignee, and caller.