Let’s face it: AI is everywhere. Your phone suggests what to eat, your inbox predicts your next sentence, and your fridge might soon ask how your day was. But when it comes to ServiceNow, most “AI” still feels like it’s stuck in beta—buzzwords, bots, and broken promises.

Enter Arlo.

Not a buzzword. Not a gimmick. Just an honest-to-goodness AI teammate with an uncanny knack for turning chaos into clarity.

So… why "Arlo"?
We could have gone with something flashy like “Automated Task-Slayer 9000,” but that name wouldn’t fit on a tile—or a t-shirt. Instead, we picked Arlo—because it sounds like someone you’d actually want on your team. Dependable. Sharp. Quietly brilliant. The kind of coworker who finishes your sentences sandwiches, and your documentation

And yes, we gave it a backronym.
A.R.L.O. = Actually Reduces Loud, Obnoxious-workload
(It’s fine, we’re engineers—not poets.)

What Is Arlo, Really?

Arlo is RapDev’s suite of Agentic AI tools designed to do the ServiceNow work no one wants to do—faster, smarter, and with fewer existential sighs. From documentation to summarization, risk triage to CMDB cleanup, Arlo takes on the boring, the repetitive, and the error-prone. You know, the kind of tasks that usually get “parked” for later (then forgotten entirely).

But here’s the twist: Arlo doesn’t just automate. It adapts.
It plugs into your workflows, understands your data, and gives teams what they need before they even finish asking. It's 50% Now Assist superpower, 50% RapDev magic, and 100% built to solve the bottlenecks that slow your teams down.

We’ve rolled out Arlo across a growing set of skills, each tailored to a specific use case—from ITSM to Knowledge Management, from DevOps to Asset Insights. Think of it as your AI utility belt: sleek, powerful, and not afraid to get its hands dirty.

But Is It Actually Useful?

Oh yes.

Arlo writes documentation (the kind you wish your devs did).
It summarizes messy records into executive-level insights.
It catches risks before they become incidents, and creates pull requests before your developers even finish their coffee.

And it does it all without ego, burnout, or unnecessary Slack messages at 10pm. No offense to Michael Scott from QA.

So… What’s Next?

We’re just getting started. Arlo is already helping customers reduce backlog noise, speed up delivery, and avoid the classic ServiceNow traps (you know the ones). And with more agents in the pipeline, Arlo is evolving into a full-on AI team member for your enterprise platform.

It’s not here to replace your team. It’s here to make your team look brilliant.

So if you’re tired of spending your days buried in XMLs, duplicate CIs, or trying to decipher 800-line event logs, Arlo’s already one step ahead of you.

Available on the ServiceNow Store today, each of the first 5 Arlo agents is designed with clear objectives and measurable business impact:

• Arlo for Incident Documentation: Prevents SLA breaches by identifying misclassified incidents and ensuring priority levels accurately reflect the real impact.
  
  
• Arlo for Risk and Mitigation: Flags hidden risks by connecting related records, enabling faster, proactive issue resolution.
  
  
• Arlo for Update Sets: Automates deployment documentation to reduce errors and accelerate release cycles.
  
  
• Arlo for Automated Pull Requests: Transforms ServiceNow changes into GitHub PRs for faster, higher-quality deployments.
  
  
• Arlo for CI Deduplication: Cleans and consolidates CIs to maintain CMDB integrity and enable reliable automation.

Ready to meet the last bot you’ll ever need? Get Arlo on the Store.
Need a quick walk-through? Download the one-pager or watch our demo videos.
‍Still have questions? Reach out to us.