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ServiceNow Expertise

Platform Automation

Solve real engineering problems with AI

Onboarding / Offboarding

Seamlessly automate employee onboarding and offboarding with full-lifecycle workflows that save time, ensure compliance, and eliminate manual effort

Full-Lifecycle Automation for Employee Transitions

A fast-scaling retail brand struggled with manual onboarding and delayed critical offboarding tasks for offboarding. RapDev implemented workflows in ServiceNow that automated identity creation, access provisioning, laptop requests, and workspace setup across departments—triggered from a single HR event. When employees exited, access and assets were automatically reclaimed based on role, location, and regulatory needs—closing compliance gaps and saving dozens of hours monthly.

Full-Lifecycle Automation for Employee Transitions

A fast-scaling retail brand struggled with manual onboarding and delayed critical offboarding tasks for offboarding. RapDev implemented workflows in ServiceNow that automated identity creation, access provisioning, laptop requests, and workspace setup across departments—triggered from a single HR event. When employees exited, access and assets were automatically reclaimed based on role, location, and regulatory needs—closing compliance gaps and saving dozens of hours monthly.

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Full-Lifecycle Automation for Employee Transitions

A fast-scaling retail brand struggled with manual onboarding and delayed critical offboarding tasks for offboarding. RapDev implemented workflows in ServiceNow that automated identity creation, access provisioning, laptop requests, and workspace setup across departments—triggered from a single HR event. When employees exited, access and assets were automatically reclaimed based on role, location, and regulatory needs—closing compliance gaps and saving dozens of hours monthly.

Restarting Services

Cut downtime with ChatOps-driven service restarts that empower support teams 

Accelerated MTTR with ChatOps-Driven Service Restarts

An enterprise customer wanted to reduce MTTR for common incidents tied to service failures. RapDev created ChatOps-powered restart workflows that allowed approved users to securely trigger service restarts from Slack and Teams, with pre-checks and logs baked in. Instead of waiting on escalations or navigating outdated wikis, teams could validate and resolve issues in real time, cutting downtime by over 60%.

Accelerated MTTR with ChatOps-Driven Service Restarts

An enterprise customer wanted to reduce MTTR for common incidents tied to service failures. RapDev created ChatOps-powered restart workflows that allowed approved users to securely trigger service restarts from Slack and Teams, with pre-checks and logs baked in. Instead of waiting on escalations or navigating outdated wikis, teams could validate and resolve issues in real time, cutting downtime by over 60%.

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Accelerated MTTR with ChatOps-Driven Service Restarts

An enterprise customer wanted to reduce MTTR for common incidents tied to service failures. RapDev created ChatOps-powered restart workflows that allowed approved users to securely trigger service restarts from Slack and Teams, with pre-checks and logs baked in. Instead of waiting on escalations or navigating outdated wikis, teams could validate and resolve issues in real time, cutting downtime by over 60%.

Landing Zones

Accelerate cloud provisioning with automated Landing Zones that enforce governance from day one

Streamlined Cloud Environment Setup with Governance Built-In

A global tech company needed to standardize how teams provision infrastructure in AWS and Azure. RapDev built automated Landing Zone blueprints that ensured every new environment followed security, tagging, network, and cost-control policies from day one. This eliminated the sprawl of inconsistent cloud setups, reduced manual approval overhead, and provided real-time reporting across all accounts—without slowing down engineering velocity.

Streamlined Cloud Environment Setup with Governance Built-In

A global tech company needed to standardize how teams provision infrastructure in AWS and Azure. RapDev built automated Landing Zone blueprints that ensured every new environment followed security, tagging, network, and cost-control policies from day one. This eliminated the sprawl of inconsistent cloud setups, reduced manual approval overhead, and provided real-time reporting across all accounts—without slowing down engineering velocity.

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Streamlined Cloud Environment Setup with Governance Built-In

A global tech company needed to standardize how teams provision infrastructure in AWS and Azure. RapDev built automated Landing Zone blueprints that ensured every new environment followed security, tagging, network, and cost-control policies from day one. This eliminated the sprawl of inconsistent cloud setups, reduced manual approval overhead, and provided real-time reporting across all accounts—without slowing down engineering velocity.

Self-Healing Workflows

Reduce ticket volume and boost ops efficiency with self-healing workflows that automatically resolve common issues—no human intervention required

Automated Issue Resolution to Reduce Ticket Volume

A media company faced high alert volumes and repetitive remediation tickets. RapDev engineered self-healing workflows triggered by monitoring and observability tools (like Datadog) that could auto-remediate disk space issues, restart stuck services, and fix broken dependencies—no human needed. ServiceNow logged the resolution for traceability while engineers focused on actual incidents. The result: fewer tickets, faster resolution, increased efficiency, and happier ops teams.

Automated Issue Resolution to Reduce Ticket Volume

A media company faced high alert volumes and repetitive remediation tickets. RapDev engineered self-healing workflows triggered by monitoring and observability tools (like Datadog) that could auto-remediate disk space issues, restart stuck services, and fix broken dependencies—no human needed. ServiceNow logged the resolution for traceability while engineers focused on actual incidents. The result: fewer tickets, faster resolution, increased efficiency, and happier ops teams.

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Automated Issue Resolution to Reduce Ticket Volume

A media company faced high alert volumes and repetitive remediation tickets. RapDev engineered self-healing workflows triggered by monitoring and observability tools (like Datadog) that could auto-remediate disk space issues, restart stuck services, and fix broken dependencies—no human needed. ServiceNow logged the resolution for traceability while engineers focused on actual incidents. The result: fewer tickets, faster resolution, increased efficiency, and happier ops teams.

RapDev’s ServiceNow Store applications and AI agents help enterprise teams accelerate operations by extending and enhancing the power of the Now Platform—driving greater efficiency across departments. Try them out for yourself on the ServiceNow Store.

Fast-track time to value and release software faster and more securely

4.95
+
CSAT Score
175
+
Product Certifications
90
+
Accreditations

RapDev is the Gold Standard for partners. It’s refreshing to work with people who know more than us and we can learn from. It's been a joy to work with them.

Matthew Gross
|
Manager - Enterprise Tools
,
Rite Aid
success story
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