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Common Service Data Model (CSDM) in ServiceNow

September 24, 2025

ServiceNow Essentials

RapDev Solutions Architect Daniel Throckmorton breaks down the Common Service Data Model (CSDM) in ServiceNow. Learn how CSDM structures service-related data in the CMDB, connects business applications to infrastructure, and unlocks powerful platform capabilities. Discover the benefits of adopting CSDM, from easier upgrades to better incident management, and how a phased approach sets you up for long-term success.

CSDM
CMDB
Best Practice

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