Most organizations have rolled out self-service portals. Employees still pick up the phone. The gap between a submitted request and an actual resolution has always depended on people in the middle. ServiceNow's EmployeeWorks and Autonomous Workforce capabilities are built to close that gap, using agentic AI to move requests from intake to action without the manual handoffs.
Most organizations have rolled out self-service portals. Employees still pick up the phone. The gap between a submitted request and an actual resolution has always depended on people in the middle. ServiceNow's EmployeeWorks and Autonomous Workforce capabilities are built to close that gap, using agentic AI to move requests from intake to action without the manual handoffs.



Most organizations have rolled out self-service portals. Employees still pick up the phone. The gap between a submitted request and an actual resolution has always depended on people in the middle. ServiceNow's EmployeeWorks and Autonomous Workforce capabilities are built to close that gap, using agentic AI to move requests from intake to action without the manual handoffs.


