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RapDev Webinar

Name: ServiceNow EmployeeWorks: Build Your Autonomous Workforce
Start: 2026-06-04T11:00:00.000Z
End: 2026-06-04T12:00:00.000Z

ServiceNow EmployeeWorks: Build Your Autonomous Workforce

Thursday

,

Jun 4, 2026

June 4, 2026 1:00 PM

-

June 4, 2026 2:00 PM

ET

Online (Zoom)

,

Webinar

Join our experts as they walk through what the autonomous workforce looks like in practice: how employees interact through natural language, how AI orchestrates workflows in the background, and how teams get visibility into everything happening across the platform.

Don't Miss the Expert Session

Most organizations have rolled out self-service portals. Employees still pick up the phone. The gap between a submitted request and an actual resolution has always depended on people in the middle. ServiceNow's EmployeeWorks and Autonomous Workforce capabilities are built to close that gap, using agentic AI to move requests from intake to action without the manual handoffs.

What You'll Learn:

How EmployeeWorks fits into ServiceNow's Autonomous Workforce vision and what that means for IT, HR, and facilities teams
How agentic AI handles request routing, escalation, and resolution without manual intervention
What real self-service looks like beyond deflection metrics
How AI Control Tower gives you visibility and governance across every autonomous action in flight

Most organizations have rolled out self-service portals. Employees still pick up the phone. The gap between a submitted request and an actual resolution has always depended on people in the middle. ServiceNow's EmployeeWorks and Autonomous Workforce capabilities are built to close that gap, using agentic AI to move requests from intake to action without the manual handoffs.

What You'll Learn:

How EmployeeWorks fits into ServiceNow's Autonomous Workforce vision and what that means for IT, HR, and facilities teams
How agentic AI handles request routing, escalation, and resolution without manual intervention
What real self-service looks like beyond deflection metrics
How AI Control Tower gives you visibility and governance across every autonomous action in flight

Speakers

Gary Passaglia

Sr Solutions Engineer

RapDev

Ryan Hale

Principal Solutions Engineer

RapDev