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Join our experts as they walk through what the autonomous workforce looks like in practice: how employees interact through natural language, how AI orchestrates workflows in the background, and how teams get visibility into everything happening across the platform.

Thursday
,
Jun 4, 2026
Your Local
Timezone
2026-06-04 1:00 pm
-
2026-06-04 2:00 pm
ET
Online (Zoom)
,
Webinar
,
Online (Zoom)
,
Webinar
,

Most organizations have rolled out self-service portals. Employees still pick up the phone. The gap between a submitted request and an actual resolution has always depended on people in the middle. ServiceNow's EmployeeWorks and Autonomous Workforce capabilities are built to close that gap, using agentic AI to move requests from intake to action without the manual handoffs.

What You'll Learn:

  • How EmployeeWorks fits into ServiceNow's Autonomous Workforce vision and what that means for IT, HR, and facilities teams
  • How agentic AI handles request routing, escalation, and resolution without manual intervention
  • What real self-service looks like beyond deflection metrics
  • How AI Control Tower gives you visibility and governance across every autonomous action in flight
Don't miss the expert sessioN

Most organizations have rolled out self-service portals. Employees still pick up the phone. The gap between a submitted request and an actual resolution has always depended on people in the middle. ServiceNow's EmployeeWorks and Autonomous Workforce capabilities are built to close that gap, using agentic AI to move requests from intake to action without the manual handoffs.

What You'll Learn:

  • How EmployeeWorks fits into ServiceNow's Autonomous Workforce vision and what that means for IT, HR, and facilities teams
  • How agentic AI handles request routing, escalation, and resolution without manual intervention
  • What real self-service looks like beyond deflection metrics
  • How AI Control Tower gives you visibility and governance across every autonomous action in flight
SPEAKERS
Gary Passaglia
Sr Solutions Engineer
RapDev
Ryan Hale
Principal Solutions Engineer
RapDev
Head of IT Operations
Coop Norge

Join our session for insights into some lessons we've learned along the way.

Most organizations have rolled out self-service portals. Employees still pick up the phone. The gap between a submitted request and an actual resolution has always depended on people in the middle. ServiceNow's EmployeeWorks and Autonomous Workforce capabilities are built to close that gap, using agentic AI to move requests from intake to action without the manual handoffs.

What You'll Learn:

  • How EmployeeWorks fits into ServiceNow's Autonomous Workforce vision and what that means for IT, HR, and facilities teams
  • How agentic AI handles request routing, escalation, and resolution without manual intervention
  • What real self-service looks like beyond deflection metrics
  • How AI Control Tower gives you visibility and governance across every autonomous action in flight

Join our session for insights into some lessons we've learned along the way.

What You'll Learn:

  • How EmployeeWorks fits into ServiceNow's Autonomous Workforce vision and what that means for IT, HR, and facilities teams
  • How agentic AI handles request routing, escalation, and resolution without manual intervention
  • What real self-service looks like beyond deflection metrics
  • How AI Control Tower gives you visibility and governance across every autonomous action in flight
SPEAKERS
SPEAKER
Gary Passaglia
Sr Solutions Engineer
RapDev
Ryan Hale
Principal Solutions Engineer
RapDev