Modernizing Baird’s Hardware Asset Management

Hardware asset management gets complex fast as headcount scales. Hear from Marianne Satterfield at Robert W. Baird and RapDev's Jake McKenna on how a ServiceNow HAM Pro implementation changed that. From asset assignments to RMA tracking to disposal, everything that was once done by hand now runs automatically, with 95% data accuracy and tech refresh reporting that went from days to seconds.