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ADT’s onboarding & automation journey with ITOM, ITAM, & ITSM

Streamlining IT operations and user onboarding through ServiceNow automation

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ADT’s onboarding & automation journey with ITOM, ITAM, & ITSM

Streamlining IT operations and user onboarding through ServiceNow automation

Wednesday, April 30, 2025
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ADT’s onboarding & automation journey with ITOM, ITAM, & ITSM

Streamlining IT operations and user onboarding through ServiceNow automation

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ADT’s onboarding & automation journey with ITOM, ITAM, & ITSM
ServiceNow Case Studies

ADT’s onboarding & automation journey with ITOM, ITAM, & ITSM

Streamlining IT operations and user onboarding through ServiceNow automation

Hear from ADT Director of Business Alignment David Barkhausen on how his team worked with RapDev to implement ITOM, ITAM, ITSM, and SPM. RapDev helped ADT set a solid CMDB foundation, automated requests, and built a custom application to onboard and offboard users, improving employee experience and cutting costs.

April 30, 2025
IT Operations Management
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Improve Quality
Improve production code quality by shifting from manual testing to automated testing.
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Reduce the time it takes to deploy code without negatively impacting compliance or risk mitigation.
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Co-deploy a ServiceNow implementation that continues to drive agility.
Eliminate Delays
Eliminate delays from CAB meetings.
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