Operationalize AIOps: Smarter Incident Response with ServiceNow AI

Join ServiceNow and RapDev to learn how organizations use AI-driven workflows, AIOps, and ChatOps to move from reactive incident response to faster, coordinated resolution with real-time automation and intelligent decision-making. Most teams have the foundations in place. CMDB, service mapping, and AIOps are running. But when an incident occurs, the response still relies on manual coordination and slow decision-making.In this session, ServiceNow and RapDev experts showcase how teams move from signal to resolution with AI-driven workflows. See how AIOps prioritizes events and how ChatOps agents guide response end-to-end. Join us for a live, outcomes-focused walkthrough of real incident handling using Now Assist and agentic workflows to reduce noise, coordinate teams, and resolve faster.What You’ll Learn:

• How CMDB and service mapping directly impact AIOps accuracy and incident response
• How AIOps moves from event correlation to actionable incidents
• How AI-driven ChatOps agents coordinate responders and execute workflows in real time
• What Now Assist actually looks like in production, beyond basic routing and deflection