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RapDev Webinar

From Visibility to Governance: Operationalizing ServiceNow AI Control Tower

Tuesday

Jul 21, 2026

July 21, 2026 12:30 PM

-

July 21, 2026 1:30 PM

ET

Online (Zoom)

Webinar

Join us to learn how to move beyond setup and use ServiceNow AI Control Tower to build an AI governance program that scales, holds up to scrutiny, and keeps your organization ahead of risk as AI adoption grows.

Don't Miss the Expert Session

Knowing AI is running in your environment is only step one. The harder problem is turning that visibility into a governance program that actually holds up without burying teams in manual review, losing track of risk as AI use scales, or watching shadow AI and ungoverned MCP servers slip through the cracks. This session covers how to close those gaps and operationalize AI Control Tower for the long haul.

In this webinar, you'll learn how to:

  • Design intake-to-retirement lifecycle workflows, including approvals, playbooks, and automation rules for AI assets
  • Turn discovery and connector data into properly owned, reviewed, and governed records, not just inventory
  • Use AICT Gateway and Security & Privacy signals to get ahead of shadow AI and ungoverned MCP servers
  • Tie risk classification to control objectives, evidence requirements, and case/issue/remediation routing
  • Define KPIs and dashboards that prove adoption and value with data that holds up to scrutiny

Knowing AI is running in your environment is only step one. The harder problem is turning that visibility into a governance program that actually holds up without burying teams in manual review, losing track of risk as AI use scales, or watching shadow AI and ungoverned MCP servers slip through the cracks. This session covers how to close those gaps and operationalize AI Control Tower for the long haul.

In this webinar, you'll learn how to:

  • Design intake-to-retirement lifecycle workflows, including approvals, playbooks, and automation rules for AI assets
  • Turn discovery and connector data into properly owned, reviewed, and governed records, not just inventory
  • Use AICT Gateway and Security & Privacy signals to get ahead of shadow AI and ungoverned MCP servers
  • Tie risk classification to control objectives, evidence requirements, and case/issue/remediation routing
  • Define KPIs and dashboards that prove adoption and value with data that holds up to scrutiny

Speakers

Kevin Montes de Oca

ServiceNow Developer

RapDev