Datadog

Datadog Expertise

RapDev is a Datadog Premier Partner focused on accelerating our customers’ time to value.
600
Implementations
110
US-Based Engineers
68
Datadog Certifications

Security & Managed SOC

Quickly and seamlessly implement Cloud SIEM, ASM, SCA, and Cloud Security Posture Management to power a modern DevSecOps strategy

Incident Management

Transform data into high-confidence, actionable incidents using AI-driven detection, clear ownership models, and automated remediation

Marketplace Integrations

RapDev is proud to offer more Datadog Marketplace integrations than any other partner

ServiceNow

ServiceNow Expertise

RapDev is a ServiceNow Elite partner focused on helping you drive business outcomes with the ITx suite.
4.7
CSAT Score
136
Product Line Certs.
67k
AI Agents Discovered

Agentic AI & AI Governance

Deploy and scale production-ready agentic AI to automate workflows and accelerate ServiceNow outcomes

Enterprise Architecture

Connect your technology landscape to business strategy to optimize investments, reduce risk, and accelerate modernization

ServiceNow Store

Leverage RapDev’s certified apps and AI Agents to expedite operations on the Now Platform
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Company

About RapDev

RapDev is powered by a team of experienced, U.S. based engineers focused on redefining service operations through AI, automation, and modern observability.

Join the RapDev team

Our no-frills approach to collaborating is what allows us to deliver the best. Our team is growing and we’re looking for the best in the game.

Press

Latest news and announcements from RapDev

Events & Webinars

From hands-on workshops to industry-leading conferences

Resources

All Datadog

Managed Datadog

A co-managed, hands-on observability solution delivered by RapDev’s expert Datadog engineers, Managed Datadog allows you to maintain control of your Datadog account and licensing while a dedicated RapDev team owns the ongoing management of your Datadog environment.

Maintain control of your Datadog account while we manage it

The Problem

Managing observability platforms is not easy, especially in dynamic environments.

No matter the industry, organizations experience common business and technical challenges when it comes to managing their observability platforms, namely in relation to cost, hygiene, security, and scale.

The Solution

There’s an easier way to handle observability, and it starts with the right expertise.

Leverage RapDev’s Datadog engineering expertise to manage and scale your environment, and get the most out of your observability investment.

How It works

Optimize costs, ensure consistent telemetry, and save engineering hours to dedicate back to your business

Cost

Increase your cost predictability

We monitor your usage patterns of your custom metrics, APM, and log usage, and general costs to see when there are anomalous spikes or new patterns that are not expected, and we will handle remediation actions with your approval.

Hygiene

Improve & maintain hygiene & best practices

We monitor the health and status of all your monitors and dashboards to determine staleness and muted/no notification misconfigurations, and we work with you to ensure that your tag standards are being followed and updated as new use cases arise.

Security

Meet all your security requirements

We audit your Agent versions, identify which versions have security vulnerabilities, and update them for you. Through organic usage we monitor App keys with no scope and API keys associated with users no longer with the company; documenting these and removing them if necessary.

Scale

Increase Datadog adoption

We dedicate time to weekly office hours with your engineering teams and a monthly review with stakeholders to discuss your usage patterns, review open requests, and answer questions. We also offer a set number of monitor, dashboard, and log pipeline creation requests available that you can leverage our team for.

Customer Experience

Managed Datadog rapid onboarding

Prepare: We work with you to define your business requirements and scope your environment.

Launch: RapDev is onboarded to your Datadog environment and we deploy our suite of monitors, dashboards, and reporting integrations, which allow both us and you to have deeper visibility into your Datadog environment via our executive dashboard. We also define the baseline state of the environment and provide benchmarks against the baseline moving forward.

Operate: We work day-to-day in your Datadog environment, proactively actioning on findings from our reporting integration and resolving alerts from our set of usage monitors and dashboards, and work on custom requests from you and your teams.

Service Level Agreement

Guaranteed SLAs

Managed Datadog guarantees an extensive list of SLAs to ensure you’re getting the most out of your Datadog environment and adhering to best practices.

KPI
Definition
SLA
Cost
Usage Tracker Report
Weekly report delivery to customer
1 report / week
Cost Runaway
>10% increase over 8hr period
>10%
APM Indexed Spans
>10% increase in 8hr period
>10%
Custom Metric Allotted Usage
Action on >90% Custom Metric allotted usage
<90%
Custom Metric On-Demand Usage
Action on on-demand custom metric
<0%
Custom Metric MoM Growth
Sustained month-over-month growth
<10%
Unused Custom Metric
Identify top 100 unused metrics by cost & indexed count
Top 100
Log Index Spike
>10% log index spike within a 24hr period
<10%
Log Index MoM Increase
>10% log index MoM growth
<10%
Billing Tagging
Billing associated to a team or app
95%
Hygiene
Platform Governance Report
Weekly report delivery
1 report / week
Agent Update
Agents updated to latest version
2 updates / year
Stale Dashboard
Stale dashboard (180 days since last view) review & removal
100%
Monitors Muted
Muted monitors review & remediate
95%
Monitors w/ No Notification
No-notification monitors review & remediate
95%
Monitors Not Fired
Monitors not fired review & remediate
95%
Security
Public Dashboard
Review public dashboards & remove on approval
100%
Unscoped App Key
Review & action on all unscoped app keys
100%
Stale API Key
Review & action on all unscoped API keys
100%
Scale
Monthly Usage Review
Platform usage review
1 meeting / month
Chat & Support
Chat & customer support portal access
4hr response
Dashboard Creation
Up to 5 dashboards / month w/ 10 widgets
5 / month
Monitor Creation
Up to 10 monitors / month w/ 2 metrics
10 / month
Office Hours
Weekly dedicated office hours
2 hours / week
Tag Strategy Adherence
Tags adhere to tagging standard
90%
Log Pipeline Creation
Create up to 2 log pipelines / month w/ up to 10 processors
2 / month

Let’s get started

Ready to maximize your Datadog experience?
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