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Gain valuable insights into the performance of your instance and make informed decisions about optimizing it.

Getting the Most out of Your Instance using Performance Analytics

Gain valuable insights into the performance of your instance and make informed decisions about optimizing it.
3
min read
|
by
Dana Aft
February 23, 2023

Performance analytics in ServiceNow can be a powerful tool for analyzing the health of your instance and identifying areas for improvement. By collecting and analyzing data on key performance indicators (KPIs), you can gain valuable insights into the performance of your instance and make informed decisions about optimizing it.

Key Benefits

One of the key benefits of using performance analytics in ServiceNow is the ability to identify bottlenecks and other issues affecting your instance's performance. For example, if you notice that certain forms or reports are taking a long time to load, you can use performance analytics to investigate the cause of the problem and take steps to resolve it. This can include optimizing the underlying SQL queries, adjusting the indexes on your tables, or making changes to your instance's configuration.

Another important use of performance analytics in ServiceNow is monitoring the health of your instance over time. By tracking key metrics such as response time, CPU usage, and memory usage, you can identify trends and patterns that may indicate a problem. For example, steadily increasing response times may mean that your instance is overloaded and needs to be scaled or optimized.

When it comes to using performance analytics in ServiceNow, there are several different tools and techniques that you can use. One popular approach is to use the built-in performance analytics capabilities ServiceNow provides, allowing you to track and analyze key metrics such as response time, CPU usage, and memory usage. Other tools include:

  • Third-party performance monitoring and analytics software
  • Custom scripts
  • Applications developed to collect and analyze data

Key Challenges

One of the key challenges when using performance analytics in ServiceNow is that the data can be complex and difficult to interpret. It's essential to use tools and techniques that make it easy to visualize and analyze the data, such as charts, graphs, and reports. For example, by using a dashboard that displays key metrics in real time, you can quickly identify problems and take action to resolve them.

Another challenge when using performance analytics in ServiceNow is that the data can be voluminous. Therefore, it's essential to be selective when choosing which data to collect and analyze, focusing on the most critical metrics likely to impact performance significantly. Additionally, it's crucial to set up automated alerts to notify you when certain thresholds are exceeded, such as when response times become too high or when available memory falls below a certain level.

To conclude, Performance analytics in ServiceNow can provide valuable insights into the health of your instance, allowing you to identify and resolve performance bottlenecks, optimize your configuration and make informed decisions about how to scale your instance. By tracking key metrics such as response time, CPU usage, and memory usage, you can better understand how your instance is performing and take steps to optimize it.

Written by
Dana Aft
Georgia
ServiceNow engineer born and raised in Georgia with experience in ITBM, ITSM, PA and external integrations. In her free time, you'll find her reading a book or playing some sort of game (card, video, board, etc.)
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