Deterministic, Agentic, or Hybrid: Finding Where Now Assist Fits in Your Use Case

In this session, RapDev engineers share what they learned building real deterministic, agentic, and hybrid solutions on ServiceNow, and how that experience translates into a clearer way to identify where Now Assist fits in your workflows.

What we cover:

• How to spot which of your workflows are strong candidates for AI and which are better served by deterministic automation
• When a deterministic workflow beats an agent (and how to tell early)
• Where agentic AI earned its keep, and where a simpler approach would've done just as well
• How hybrid approaches capture AI's value without over-engineering
• Real trade-offs around reliability, cost, and maintainability from actual builds
• A practical framework for scoping your next Now Assist use case with confidence

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