For many organizations, Agile delivery happens in the dark. Development teams live in Azure DevOps, while PMOs and portfolio managers rely on ServiceNow to track investments, status, and outcomes. The result? A visibility gap that leaves strategy and execution disconnected - and value lost in translation.‍

Disconnected Tools, Disconnected Outcomes

When Azure DevOps operates in isolation, leadership lacks the real-time insights needed to make informed portfolio decisions. Sprint progress, story completion, and capacity metrics remain buried within DevOps boards - invisible to the teams managing budgets, dependencies, and overall delivery health. It’s not a tooling issue; it’s a transparency issue. Without alignment between product development and strategic planning, organizations risk investing in work that doesn’t support business goals.

Bringing the Enterprise View into Focus

ServiceNow’s Azure DevOps Integration for Agile Development bridges this gap by enabling bi-directional synchronization between both systems. Updates made in Azure DevOps are automatically reflected in ServiceNow Agile Development, and vice versa, creating a single source of truth across the enterprise. This integration empowers organizations to:

• Track epics, stories, and sprints across both systems in real time.
• Eliminate manual status updates and duplicate data entry.
• Provide PMOs and executives with a unified, accurate view of delivery performance.

Now, portfolio managers can measure progress, adjust priorities, and forecast delivery with confidence - without disrupting developer workflows.

RapDev’s Integration Advantage

At RapDev, we specialize in designing seamless, scalable integrations that align Agile execution with business strategy. Our approach ensures that ServiceNow SPM isn’t just a reporting layer - it becomes the connective tissue that unites planning, funding, and delivery.

According to Forrester, organizations using ServiceNow SPM achieved a 365% ROI and $22.6M in net benefits over three years. Integrating Azure DevOps is a critical step toward realizing that value - turning isolated sprint data into enterprise intelligence.

‍Ready to Connect Strategy and Delivery?

Reach out to us to see how integrating Azure DevOps with ServiceNow Agile Development can accelerate visibility, agility, and business impact across your organization.