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RapDev Webinar
Build Flow and EmployeeWorks Automations in Hours with RapDev APO
Thursday
,
Dec 3, 2026
December 3, 2026 12:00 PM
-
December 3, 2026 1:00 PM
ET
Online (Zoom)
,
Webinar
Join RapDev to learn where Flow and EmployeeWorks each fit in your ServiceNow environment and how to get from a plain-English request to a tested automation in hours.
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Don't Miss the Expert Session
ServiceNow recently launched two new front doors for employee requests: Flow by ServiceNow, a standalone AI service desk, and EmployeeWorks, the AI-native portal inside ServiceNow. Both promise “ask in plain English, and it’ll be completed.” The catalog items, workflows, knowledge, and permissions behind them make that true. In this session, RapDev shows where each one fits, then uses APO (Agentic Platforn Operator), our ServiceNow MSP offering, to build and test real automations live and share what breaks between “it ran” and “it works.”
What we'll cover:
- Flow vs. EmployeeWorks: which one to pick, when, and what Employee Slate, Moveworks, Now Assist, and Otto all mean
- What EmployeeWorks changes for your Employee Center, including what carries over, what gets rebuilt, and how to keep old portal links working
- Live demo: APO checks an instance for EmployeeWorks readiness, then builds a request end to end (catalog item, flow, and knowledge)
- Live demo: APO turns a plain-English request into a working Flow automation and verifies the actual output, beyond a green “Success”
- Lessons from the field, go-live monitoring, and Q&A on licensing, usage models, and where to start
ServiceNow recently launched two new front doors for employee requests: Flow by ServiceNow, a standalone AI service desk, and EmployeeWorks, the AI-native portal inside ServiceNow. Both promise “ask in plain English, and it’ll be completed.” The catalog items, workflows, knowledge, and permissions behind them make that true. In this session, RapDev shows where each one fits, then uses APO (Agentic Platforn Operator), our ServiceNow MSP offering, to build and test real automations live and share what breaks between “it ran” and “it works.”
What we'll cover:
- Flow vs. EmployeeWorks: which one to pick, when, and what Employee Slate, Moveworks, Now Assist, and Otto all mean
- What EmployeeWorks changes for your Employee Center, including what carries over, what gets rebuilt, and how to keep old portal links working
- Live demo: APO checks an instance for EmployeeWorks readiness, then builds a request end to end (catalog item, flow, and knowledge)
- Live demo: APO turns a plain-English request into a working Flow automation and verifies the actual output, beyond a green “Success”
- Lessons from the field, go-live monitoring, and Q&A on licensing, usage models, and where to start
Speakers
