Modern Incident Response with Datadog and RapDev

August 14, 2026

Datadog Webinars

James Dean, Director of Solution Architecture at RapDev, and Curtis Maher, Product Marketing Manager for Incident Response at Datadog, walk through what a modern incident response model actually looks like: how events become high-quality incidents, how Datadog and ServiceNow stay in sync without anyone re-typing updates, and how to mature the practice over time without guessing whether it's working.WHAT WE COVER

  • The key steps in a modern incident response process, from data collection through response
  • Four pitfalls we see repeatedly: alert volume, siloed tools, manual troubleshooting, and reactive learning
  • Intelligent correlation, tool synchronization, automated triage, and AI-driven documentation
  • The Datadog and ServiceNow integration: CMDB to Software Catalog sync, deduplication and correlation, and bidirectional incident sync
  • A full lifecycle walkthrough: monitor, correlate, page, investigate, remediate, learn
  • Datadog On-Call paging and Bits autonomous investigations
  • AI-generated postmortems, follow-up tasks, and incident analytics
  • A maturity model you can start applying immediately, plus why MTTR alone is a misleading metric

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