Modern Incident Response with Datadog and RapDev

James Dean, Director of Solution Architecture at RapDev, and Curtis Maher, Product Marketing Manager for Incident Response at Datadog, walk through what a modern incident response model actually looks like: how events become high-quality incidents, how Datadog and ServiceNow stay in sync without anyone re-typing updates, and how to mature the practice over time without guessing whether it's working.WHAT WE COVER

• The key steps in a modern incident response process, from data collection through response
• Four pitfalls we see repeatedly: alert volume, siloed tools, manual troubleshooting, and reactive learning
• Intelligent correlation, tool synchronization, automated triage, and AI-driven documentation
• The Datadog and ServiceNow integration: CMDB to Software Catalog sync, deduplication and correlation, and bidirectional incident sync
• A full lifecycle walkthrough: monitor, correlate, page, investigate, remediate, learn
• Datadog On-Call paging and Bits autonomous investigations
• AI-generated postmortems, follow-up tasks, and incident analytics
• A maturity model you can start applying immediately, plus why MTTR alone is a misleading metric