Back to Events

RapDev Webinar

Deterministic, Agentic, or Hybrid: Finding Where Now Assist Fits in Your Use Case

Thursday

Sep 17, 2026

September 17, 2026 12:00 PM

-

September 17, 2026 1:00 PM

ET

Online (Zoom)

Webinar

Join RapDev's engineers as we share real lessons from building deterministic, agentic, and hybrid AI solutions on ServiceNow, so you can identify exactly where Now Assist fits in your workflows and match the right approach to the right job.

Don't Miss the Expert Session

ServiceNow makes AI work for your business. The question most teams are still figuring out is what work, exactly and what shape that AI should take to do it well. In this session, RapDev engineers share what they learned building real deterministic, agentic, and hybrid solutions on ServiceNow, and how that experience translates into a clearer way to identify where Now Assist fits in your workflows.

What we'll cover:

  • How to spot which of your workflows are strong candidates for AI and which are better served by deterministic automation
  • When a deterministic workflow beats an agent (and how to tell early)
  • Where agentic AI earned its keep, and where a simpler approach would've done just as well
  • How hybrid approaches capture AI's value without over-engineering
  • Real trade-offs around reliability, cost, and maintainability from actual builds
  • A practical framework for scoping your next Now Assist use case with confidence

ServiceNow makes AI work for your business. The question most teams are still figuring out is what work, exactly and what shape that AI should take to do it well. In this session, RapDev engineers share what they learned building real deterministic, agentic, and hybrid solutions on ServiceNow, and how that experience translates into a clearer way to identify where Now Assist fits in your workflows.

What we'll cover:

  • How to spot which of your workflows are strong candidates for AI and which are better served by deterministic automation
  • When a deterministic workflow beats an agent (and how to tell early)
  • Where agentic AI earned its keep, and where a simpler approach would've done just as well
  • How hybrid approaches capture AI's value without over-engineering
  • Real trade-offs around reliability, cost, and maintainability from actual builds
  • A practical framework for scoping your next Now Assist use case with confidence

Speakers

Jacob Woolf

ServiceNow Developer

RapDev

Gage Howell

ServiceNow Developer

RapDev