ServiceNow Offering

Automate ServiceNow Discovery Configuration with RapDev’s Infoblox Integration

At RapDev, we’re all about accelerating the time to value for customers adopting the ServiceNow platform. That’s why we built an Infoblox integration that automatically pulls the relevant IP data for configuring ServiceNow Discovery.

Automatically Configure ServiceNow Discovery with Infoblox IP Subnet Data

Since the Infoblox platform includes IPAM (IP Address Management) capabilities, it already has an up-to-date source of IP subnet data. This information can be used to kick off ServiceNow Discovery and quickly gain value from the ServiceNow ITOM module.

How it works

Automate ServiceNow Discovery Configuration with Infoblox subnet IP data

HOW IT WORKS

Quick Installation

The integration takes just minutes to configure after you’ve installed it. By navigating to the properties page of the Infoblox integration in ServiceNow, you’ll be able to input your Infoblox details to set up the connection. You can connect directly to Infoblox from ServiceNow or leverage a ServiceNow MID Server.

There are also options to manually limit the IP ranges pulled from Infoblox, create an “unknown locations” range set for subnets that don’t have a group attribute specified, and much more. If applicable, the integration can also create ServiceNow Discovery Schedules for IP ranges.

Gather Infoblox Ranges

Once the integration is set up, ServiceNow Discovery will be able to create and maintain IP ranges and schedules automatically based on network changes within Infoblox. It works by running the “Gather Infoblox Ranges” script to gather IP subnets from Infoblox and then dynamically creating range sets.

Infrastructure visibility

Since the integration can pull updated IP ranges from Infoblox before Discovery scans your networks, you’ll have a more accurate picture of your entire infrastructure. With the Infoblox integration, therefore, you’ll be able to stay on top of your ephemeral IT infrastructure much more easily and make the most of the ServiceNow ITOM module.

Major Incident Management

Ensure uninterrupted uptimes with self-healing workflows

Leverage AI to enable automated remediation workflows for critical issues and incidents. By using ACC to send output data to the ServiceNow instance via the MID Server and store events and metrics in the relevant database, organizations can reduce their MeanTime to Recovery (MTTR) by:

Auto-remediating alerts within minutes of their generation
Preventing over-allocation of resources by setting defined limits and thresholds
Minimizing human intervention and toil by automating the alert remediation process

ChatOps

Streamline incident management with ChatOps

ChatOps integrates incident management into communication platforms like Slack, MS Teams, and ServiceNow Operator Workspace, allowing for seamless handling of critical issues.

RapDev’s engineers specialize in automation to improve the developer experience. Embedding incident management within chat platforms through dynamic notifications enables real-time troubleshooting, continuous updates and easy internal communications during outages or MIM.

Gen AI

Bridge critical operational gaps with GenAI

Leverage GenAI with Modern ServiceOps to enhance incident management and troubleshooting.

Build Private GPT Instance: Develop and deploy a private GPT instance tailored to your organization's needs.
Automate Root Cause Analysis: Incorporate GenAI within your existing Major Incident Management (MIM) process to automate root cause determination and analysis, improving the speed and accuracy of identifying issues.
Instant Incident Summaries: Utilize GenAI to instantly generate summarized details of incoming incidents.
Automated Responses: Send responses from GenAI to the ChatOps engine, including incident summaries and tailored troubleshooting ideas for specific outages.