Cut Service Delays with Virtual Agent & Now Assist

AI hype has raised more questions than answers: Are AI agents real? What do they actually do in ServiceNow?Join RapDev engineers to learn how Virtual Agent and Now Assist use AI to deliver faster resolutions and measurable service impact. See how conversational AI automates high-volume requests, retrieves relevant knowledge in real time, and connects with backend workflows without long build cycles or complex integrations. You’ll learn how to:

• Design use cases that drive faster resolution and higher employee satisfaction
• Define automation priorities using data-driven insights to measure adoption and ROI
• Use RapDev AI agents and accelerators to scale conversational AI