Operationalizing ServiceNow AI Control Tower

July 22, 2026

ServiceNow Webinars

Knowing AI is running in your environment is step one. Turning that visibility into a governance program that actually holds up, without burying teams in manual review or losing track of risk as usage scales, is the hard part.

In this video on operationalizing ServiceNow AI Control Tower you'll learn how to:

  • Design intake-to-retirement lifecycle workflows, including approvals, playbooks, and automation rules for AI assets
  • Turn discovery and connector data into properly owned, reviewed, and governed records, not just inventory
  • Use AICT Gateway and Security & Privacy signals to get ahead of shadow AI and ungoverned MCP servers
  • Tie risk classification to control objectives, evidence requirements, and case/issue/remediation routing
  • Define KPIs and dashboards that prove adoption and value with data that holds up to scrutiny