ServiceNow EmployeeWorks: Build Your Autonomous Workforce

Most organizations have rolled out self-service portals, but employees still pick up the phone. The gap between a submitted request and an actual resolution has always depended on people in the middle. ServiceNow's EmployeeWorks and Autonomous Workforce capabilities close that gap by using agentic AI to move requests from intake to action without manual handoffs.

In this webinar, we'll cover how:

• EmployeeWorks fits into ServiceNow's Autonomous Workforce vision and what that means for IT, HR, and facilities teams
• Agentic AI handles request routing, escalation, and resolution without manual intervention
• Real self-service extends beyond deflection metrics
• AI Control Tower gives you visibility and governance across every autonomous action in flight