Secure Agentic AI Remote Diagnostics and Remediation

Service desks spend too much time diagnosing and triaging repeat endpoint issues - driving higher ticket volumes, slower resolution, and cognitive overload for support teams. With Now Assist for ITSM, organizations can move beyond chat-based deflection and into actionable, AI-driven resolution.

In this webinar, we’ll cover how teams can:

• Collect diagnostics automatically at the point of incident
• Execute guarded runbooks securely within policy constraints
• Validate fixes with structured confirmation signals
• Close incidents end-to-end without human intervention