Why Your ServiceNow Location Data Is a Ghost Map
Missing parents, coordinates, and location types quietly break your reports, your CMDB, and your audits
A collection of insights, experiments, and thinking behind our creative engineering work.
ServiceNow AI Agent Use Case: Power Incident Resolution Quality Control
Raising the bar on incident resolution: how we built an AI-powered quality engine with Now Assist
Scaling Datadog the Right Way: Why Datadog Teams Are Foundational
How putting the time into setting up Datadog Teams will set you up for long-term success on the Datadog platform
Building Internal Tools That Stick
Ship outcomes, prioritize usability, allow expert overrides, and involve users early to earn adoption.
ASM-Bench: Platform-Agnostic Benchmark for Agentic Solutions
A platform-stratified, contamination-resistant benchmark for evaluating LLM agents on enterprise SaaS platform operations
RapDev at ServiceNow's Knowledge 2026
Another year, another unforgettable week in Las Vegas - and K26 might have been the best one yet
Your AI Is Already Running the Show. Who's Governing It?
How ServiceNow's AI Control Tower brings governance, visibility, and accountability to enterprise AI before something goes wrong.
From New Grad to Real Belonging: My First Months at RapDev
Starting a career at RapDev means learning fast, being trusted early, and finding community along the way
From Hunted to Hunter: Threat Hunting on Datadog
How to mature your threat hunting practice on Datadog
Breaking the Duplicate Cycle in Your ServiceNow CMDB
How to properly consolidate records for accurate insights into your IT enterprise
The Human Side of Delivery: Relationship-Focused Engineering
Why trust, transparency, and strong partnerships drive better software outcomes than any framework
Making Datadog Tags Work For You: Datadog Resource Policies
Why Datadog’s Resource Policies are a game-changer for Modern Ops
PSA: Composable, Functional Script Includes in ServiceNow
Reduce overhead and maintenance burden in your ServiceNow JavaScript

The Importance of Monitoring NTP
Harnessing Datadog to master NTP monitoring and ensure accurate time synchronization and system reliability
Finding the Missing Assets in Your CMDB
How CI Classes, Model Categories, and a missing link create “ghost CIs” - and how to fix it with a simple script
What’s So Important About Code Security?
An overview of code security in Datadog and DevSecOps environments